Store Policies

Orders are packed and shipped from Denver, Colorado within 2 to 4 business days. During a new drop or holiday weeks, allow up to 5. You’ll get a confirmation email when your order is placed and tracking as soon as it ships.

Shipping rates are calculated at checkout. Most US orders arrive within 3 to 7 business days after shipping, via USPS or UPS. We currently ship within the United States; if you’re outside the US, email us and we’ll let you know when international shipping opens up.

Need to change your address or cancel? Email us as soon as possible and we can usually help if the order has not shipped. If tracking says delivered but nothing arrived, give it 3 days and check with neighbors and your carrier, then email us and we’ll open a claim and work with you on a resolution.

You have 30 days from delivery to request a return. Items must be unworn, unwashed, and in original condition with tags attached. Items marked final sale cannot be returned.

To start a return, email hello@ironchapel.fit with your order number. We’ll reply within 1 to 2 business days with instructions and the return address. Please wait for those instructions before sending anything back.

Return shipping is the customer’s responsibility unless the item arrived damaged or defective, or we shipped the wrong item. In those cases, email us within 7 days of delivery with a photo and we’ll cover the label, then send a replacement at no cost or refund you in full, your choice.

Need a different size? Email us and we’ll set up an exchange. Our pieces are produced in small batches, so if your size has sold out we’ll offer a refund or store credit instead.

Once we receive and inspect your return, we’ll issue the refund to your original payment method within 5 business days. Your bank or card issuer may take additional time to post it. If more than 10 business days have passed since your refund was approved, email us and we’ll track it down.

Questions about an order, shipping, or a return? Reach us at hello@ironchapel.fit.